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๐ŸŽ‰ Free worldwide shipping on orders over $150
Shop.nylis

SUPPORT

Frequently Asked Questions

Quick answers to the things fans ask us most.

QHow long does shipping take?

Standard shipping takes 5โ€“10 business days worldwide. Express options (2โ€“4 business days) are available at checkout.

QHow much does shipping cost?

Orders over $150 ship free worldwide. For smaller orders, shipping is calculated at checkout based on your destination.

QWhat is your return policy?

You can return unopened items in original packaging within 30 days of delivery. We cover return shipping for any defect on our end.

QWhich payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Alipay.

QHow do I track my order?

Once your order ships, you'll receive a tracking link by email. You can also contact support anytime for an update.

QDo you ship internationally?

Yes โ€” we ship worldwide from Tokyo, Japan, with tracked delivery on every order.